Privacy Policy

Last updated: [date of launch]

Drafted for the website we are building. Darkroom should have this checked by their own advisor before launch, and the square bracket placeholders completed. Wired Web Services does not provide legal advice.

Privacy Policy

Last updated: [date of launch]

Who we are

This website is operated by Darkroom Lighting Projects, of Denmyr, Shop 1, 65 Seventh Street, Linden, Johannesburg, 2195, South Africa. In this policy, we, us and our refer to Darkroom Lighting Projects.

We are the responsible party for the personal information collected through this website, as that term is used in the Protection of Personal Information Act, 2013.

What information we collect

We collect only what we need in order to respond to you and to run the website.

• Information you give us. When you complete an enquiry form, request a specification, book a studio visit or email us, we collect your name, email address, telephone number, company or practice name where given, and whatever you choose to tell us about your project, including any files you upload.
• Information collected automatically. When you visit the website we collect standard technical information such as your IP address, browser type, device type, the pages you view, how long you spend on them and the website you arrived from. This is collected through analytics and is used in aggregate.
• Cookies. Small files placed on your device, described in the cookies section below.

Why we use it, and on what basis

• To respond to your enquiry and to correspond with you about a possible or current project. This is necessary in order to take steps at your request before entering into an agreement.
• To provide our services where you become a client, including quoting, design, supply and support.
• To improve the website and understand how it is used, on the basis of our legitimate interest in running an effective website.
• To meet our legal, accounting and record keeping obligations.

We do not use your information for automated decision making, and we do not sell it.

Marketing

We will only send you marketing communications if you have asked to receive them or if you are an existing client and the communication relates to services similar to those we have already provided. Every such message includes a way to unsubscribe, and you can ask us to stop at any time by emailing us.

Who we share it with

We do not sell, rent or trade your personal information. We share it only where it is necessary, and only with:

• Service providers who operate parts of the website and our business on our behalf, including our website hosting provider, our email provider and our analytics provider. These parties process information on our instruction and are required to protect it.
• Manufacturers, suppliers and other professionals on a project, but only where this is necessary to deliver what you have asked us to do, and only to the extent necessary.
• Our professional advisors, and any authority where we are required by law to disclose information.

Some of our service providers store information outside South Africa. Where that is the case, we take reasonable steps to satisfy ourselves that the information receives a comparable level of protection.

How long we keep it

Enquiries that do not become projects are kept for [retention period, suggested two years] and then deleted. Project records are kept for as long as the project relationship continues and thereafter for the period required by law for accounting and record keeping purposes. Analytics data is retained according to the settings of our analytics provider.

How we protect it

The website uses an SSL certificate so that information submitted through it is encrypted in transit. Access to enquiry data is limited to the people in the studio who need it. No system is completely secure, but we take reasonable technical and organisational measures to protect the information we hold.

Cookies

Cookies are small text files placed on your device when you visit a website. This website uses:

• Necessary cookies, which are required for the website to function and cannot be switched off.
• Analytics cookies, which help us understand how the website is used. These are only set if you accept them.

You can accept or decline non essential cookies when you first visit the website, and you can change your choice at any time. You can also block or delete cookies through your browser settings, though parts of the website may then not work as intended.

Your rights

Under POPIA you have the right to:

• Ask what personal information we hold about you and request a copy of it
• Ask us to correct information that is inaccurate, misleading or out of date
• Ask us to delete information we no longer have a lawful reason to keep
• Object to our processing of your information in certain circumstances
• Withdraw consent where our processing relies on it
• Complain to the Information Regulator

To exercise any of these, email us at [privacy email address]. We will respond within a reasonable period.

Information Officer

Our Information Officer is [name], who can be reached at [email address] or on +27 11 042 8798.

Complaints

If you are not satisfied with how we have handled your information, please raise it with us first so that we can put it right. You also have the right to complain to the Information Regulator of South Africa at enquiries@inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, and the date at the top shows when it was last changed.